Bits & Pieces

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I've migrated my writings from my website and Medium to Substack as I learn to do fewer things better.
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What if we actually cared about our mental health? Mental health is a funny thing, isn’t it? It’s something everyone knows is important yet few seem to…
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Collecting customer feedback is valuable, as long as you do these three not-so-simple things. Continue reading on The Startup »
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Reframe your thinking of constraints to make them work for you and your organisation. Continue reading on Medium »
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Let’s face it, we live in a fast-paced and constantly evolving on-demand economy driven by customer needs and preferences. This has spurred plenty of…
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Design Thinking is one of the most effective frameworks for driving innovation within organisations, though is still largely misunderstood. At its core…
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The concept of empathy has found its way into the vocabulary of just about every business mainly due to the pressures that a changing consumer landscape…
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