Archive - Bits & Pieces

I've migrated my writings from my website and Medium to Substack as I learn to do fewer things better.

Feb 23, 2022

October 2020

What if we actually cared about our mental health? Mental health is a funny thing, isn’t it? It’s something everyone knows is important yet few seem to…

Oct 29, 2020

November 2019

Collecting customer feedback is valuable, as long as you do these three not-so-simple things. Continue reading on The Startup »

Nov 26, 2019

April 2019

Reframe your thinking of constraints to make them work for you and your organisation. Continue reading on Medium »

Apr 26, 2019

Let’s face it, we live in a fast-paced and constantly evolving on-demand economy driven by customer needs and preferences. This has spurred plenty of…

Apr 26, 2019

Design Thinking is one of the most effective frameworks for driving innovation within organisations, though is still largely misunderstood. At its core…

Apr 26, 2019

September 2018

The concept of empathy has found its way into the vocabulary of just about every business mainly due to the pressures that a changing consumer landscape…

Sep 14, 2018

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