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I've migrated my writings from my website and Medium to Substack as I learn to do fewer things better.
Matteo Grand
Feb 23, 2022
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New letters coming soon
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October 2020
Engaging with the internet in the age of anxiety
What if we actually cared about our mental health? Mental health is a funny thing, isn’t it? It’s something everyone knows is important yet few seem to…
Matteo Grand
Oct 29, 2020
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Engaging with the internet in the age of anxiety
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November 2019
What customer feedback tells you about your business
Collecting customer feedback is valuable, as long as you do these three not-so-simple things. Continue reading on The Startup »
Matteo Grand
Nov 26, 2019
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What customer feedback tells you about your business
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April 2019
Constraints are a matter of perception
Reframe your thinking of constraints to make them work for you and your organisation. Continue reading on Medium »
Matteo Grand
Apr 26, 2019
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Constraints are a matter of perception
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Design’s role in saving the insurance industry (from itself)
Let’s face it, we live in a fast-paced and constantly evolving on-demand economy driven by customer needs and preferences. This has spurred plenty of…
Matteo Grand
Apr 26, 2019
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Design’s role in saving the insurance industry (from itself)
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Design Thinking: a toolkit for everyone
Design Thinking is one of the most effective frameworks for driving innovation within organisations, though is still largely misunderstood. At its core…
Matteo Grand
Apr 26, 2019
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Design Thinking: a toolkit for everyone
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September 2018
Defining empathy for your organisation
The concept of empathy has found its way into the vocabulary of just about every business mainly due to the pressures that a changing consumer landscape…
Matteo Grand
Sep 14, 2018
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Defining empathy for your organisation
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